Mobile has finally delivered on its promise and it’s transforming our lives in almost every way, connecting our physical and digital worlds. Smartphones are driving an explosion of the mobile web. Check out the video below and learn about five trends we’re seeing in mobile. As marketers, you’ll need to take action, so stay with us through the end for some key steps to get started on mobile today.

Why is going mobile important?

1. 85% of mobile devices will be web enabled by next year.
2. Mobile search has grown 4x in the past year.
3. 1 in 3 mobile searches have local intent.
4. 30% of restaurant searches are from mobile devices.

It’s time to use mobile to your advantage. And it’s not too late to be early.
 
Hungry for more data? Check out  our new mobile insights page.
 
Posted by Suzanne Mumford, Product Marketing Manager, Mobile Ads

Welcome to the fifth post in our Mobile Insights series featuring viewpoints from our Google mobile ads team. This week, our guest contributor is Matt Dorfman, Account Executive. Matt shares his insights on how mobile advertising in the consumer packaged goods space can make lasting connections with consumers.

Mobile is playing a central role in how customers interact with consumer packaged goods (CPG) brands. According to a recent smartphone study, 79% of users rely on smartphones to help with shopping – 69% for more product information, and another 70% while shopping in the store. (1)
The price-conscious shopper may want to redeem a mobile coupon to save $1 on a tube of toothpaste. Another may want to know the most eco-friendly brand of detergent as they shop in store. Or, the more competitive among us may use their mobile device to win a prize via a promotion for their favorite sports drink.

CPG companies typically rely mainly on brand advertising – often through TV campaigns – to connect with consumers. Mobile, provides new ways for consumers to experience CPG brands and connect with products and offers, yet many CPG marketers are not using mobile to reach consumers – and they are missing out.

Whether someone is looking for offers or trying to find your nearest location, many consumers are searching for you on mobile devices. Google’s research shows that 12% of mobile search queries are related to food and beverage items, and 15% of queries center around home and personal care. So how can CPG marketers mobilize their brands and make sure they stake their claim to the mobile marketing landscape?

Make consumers an offer
First, provide something useful or solve a problem that a customer has. Try couponing on mobile exclusively – and be sure you’re dovetailing with retailers to close the loop. 
 
In December 2010, Adidas offered customers 15% off purchases made in an Adidas store of $75 or more. The mobile Offers Ads campaign doubled in-store coupon redemption and increased the average in-store order value.

Go local
Mobile users are searching for information locally. Now, you can use hyperlocal distance information with location extensions, an enhancement that lets your customers know how close they are to a business. In this case, the business would be a retailer you have partnered with that carries your products. This high-end mobile device feature provides users with down-to-the-block-level detail about a business including address, phone number and location on Google Maps for Mobile.

Just test it!
Run a few mobile-focused campaigns to experiment with mobile advertising. In Q4 2010, Mindshare, Kimberly-Clark’s interactive agency, implemented a comprehensive mobile ad test program honing in on specific brands, devices and keywords. The combination of CPC and click-through rate (CTR) for mobile was 70% better than the same stats on the desktop for the test brand.

Get creative
Think of an experience for consumers that is unique to mobile. To engage Android device users across US, Coca-Cola decided in 2010 to promote a lighthearted holiday live wallpaper app. Says Wendy Clark, Senior Vice President, Integrated Marketing for Coca-Cola, “If your plans don’t include mobile, then your plans are not finished.” (2)

We tend to agree. CPG brands need to have a strong mobile strategy, and Google mobile ads can help.


Posted by Matt Dorfman, Account Executive, Mobile Ads


(1) The Mobile Movement: Understanding Smartphone Users,” a study from Google and conducted by Ipsos OTX, an independent market research firm.
(2) IAB Annual Leadership Meeting 2011

Cross-posted from the Google Conversion Blog

This is the third post in a series on optimising mobile websites for conversions. The previous two posts covered Content Prioritisation and White Space.

In Summary: Buttons rule on mobile devices. The rule of thumb means that big, well spaced buttons with clear calls to action will likely result in more conversions.

Before looking at how buttons can make the mobile user experience better we must first understand the way mobile users navigate. Think about the way you hold your phone. More often than not it’s in just one hand and because your fingers are gripping the phone from behind, you are left only with your thumb for navigation of the screen. The thumb is far less precise than a mouse pointer.

As you can see from this image, fingers are behind the phone leaving the thumb to do all the work

The Mobile Rule of Thumb: If it cannot be done with the thumb, it cannot be done.

The hyperlink is a poor user experience on a touchscreen mobile device because it is very hard to use with an imprecise instrument like the human thumb. If that’s not all, mobile devices are often used by people on the move, so hitting a small point on the screen is just getting harder and harder. The best way to alleviate these issues is to build your links into big buttons which allow for greater levels of inaccuracy.

Here are are a few things to consider when building button links:

Buttons Should be Big
In a recent study of iPad users, Jakob Nielsen, the father of human computer interaction studies, recommends that buttons be at least 1cm x 1cm in diameter. That’s 28px assuming the standard web resolution of 72dpi. There’s a lot of debate around this area.

Apple is recommending 44x44 at a minimum for buttons in apps.

A very interesting introduction to designing for different screen sizes on Android can be found here.

This is something you really need to test when building your site. Without a mouse or even a stylus, buttons need to be big. Put simply, you should build buttons for thumbs. And err towards large thumbs. There is also the issue of light. Many mobile screens perform poorly in daylight or bright light environments – big buttons make it easier to perform tasks while visibility is low.

Buttons Should be Isolated
How many times have you tried to click a button on a mobile device only to find that you have inadvertently clicked something else? It can be a really painful experience and is also a sure-fire way of making a user give up in frustration and go somewhere else. One way to avoid accidental clicks is to ensure that buttons have a little space between them. Call-to-action buttons especially should be isolated. Where possible, leave a little white space around buttons.

Buttons Should be Reachable
The placement of your buttons is also important. Just as we need to consider big thumbs for button size, we need to think about what is comfortable for thumbs when placing buttons. The standard navigation button is across the whole page on mobile sites so it isn’t really an issue but many mobile sites have call-to-action buttons which are shorter and sit on one side of the screen or the other. If possible, these buttons should be made longer and centred more. Not only does that make them larger but it’s easier for both left and right handed people to reach the buttons with their thumb. If you must choose a side of the screen, contrary to the right side placement often found on desktop, it is actually more comfortable for a right-handed thumb (the majority of users) to click a button on the left side of the screen.

Kiddicare found button placement on the left side of the screen was easier for users than the right

Smaller Buttons Should be Padded
Padding refers to making clickable an area larger than the button itself. This can be especially useful for check boxes or buttons that need to be smaller so as not to draw attention away from the main call-to action. The trick is to make the area immediately around the button clickable as well. In the case of check boxes, it is important to leave sufficient space between boxes and then to make the text next to the box clickable too.

Buttons Should Look Like Buttons
This might seem like common sense but it is not unusual to find links on mobile sites which behave like buttons but do not look like them. Whether it is a link that looks the same as the text around it or a button that looks like a heading, the user needs some form of visual cue to help them understand where to click. Make buttons look three dimensional and they are more likely to invite clicks. It is also important that your site clearly indicates to a user which button they have clicked. Some sites do this really well, but others are a little patchy. Touching any part of a button should result in a visual signal for the user.

Why use buttons? Imagine the difficulty of picking the right link in the example above.

So does this mean we can never use hyperlinks? Of course you can. But you should use them minimally and don’t put lots of them into the same space. As a rule, try to have no more than one link per band of text. For example, In the point above about making buttons big enough, I have spread the points with links across multiple lines to make it easier for touchscreen users to tap them on the mobile version of this blog.

Of course when it comes to a mobile site which is trying to convert visitors into customers, try not to have much text.

In summary, buttons on mobile sites should be:

1. Big
2. Isolated
3. Reachable
4. Padded
5. Obvious
6. Prioritised
7. Descriptive

Buttons that have been well thought out and follow the guidelines above should help increase conversions on your mobile website.

Mobile Website Testing Tip: When you are building your mobile site, physically test it while you are in motion to best replicate the real-world user experience.

The next post will be looking at how to make conversions easier to complete on a mobile website. If you have feedback, please leave a comment.

Posted by Shane Cassells, Google Conversion Team

Mobile, video and rich media advertising are changing the way that businesses capture user attention, bringing together the power of sight, sound and motion to engage audiences like never before. To build awareness for the new season of their popular River Monsters series Animal Planet, the ‘Surprisingly Human’ TV network, launched an integrated media campaign across platforms to bring the show to life with the broadest audience possible - driving more than 900k YouTube video views in the weeks leading up to the premiere. 

The River Monsters campaign ran across both YouTube and the AdMob network, bringing a sneak peak of the upcoming season to users whether they were on a desktop computer or their mobile phone. Rich media display ads on YouTube enabled the star of the show to pop out of the YouTube Channel to introduce new creatures to potential viewers, while video advertising offered a glimpse at upcoming episodes of the new season.

On the YouTube desktop website, users were able to interact with the River Monsters whether they were searching for their favorite video, watching partner content or browsing the homepage. Ads led visitors to a custom mimicry gadget on the Animal Planet Brand Channel, where the host of the show jumped out of the ad to highlight the most exciting portions of the featured video:

In-Stream Ads on YouTube are also available in the YouTube Android app, enabling Animal Planet to extend this engagement opportunity to mobile users. Including Interactive Video Ads on the AdMob network further expanded the mobile campaign - giving users the opportunity to watch a preview of the River Monsters show, share the video through social media, learn more on the show’s mobile website and watch additional videos, all from within the mobile ad.

 

To stir up even more excitement on the day of the premiere, a Rich Media Masthead on the YouTube homepage revealed clips from the upcoming episode and reminded users to tune in:

 

The River Monsters campaign was hugely successful:

• YouTube advertising generated more than 930,000 video views on the River Monster clips
• Nearly 2,000 users subscribed to the River Monsters Brand Channel
• Mobile In-Stream Overlay Ads received more than 3 million impressions, with 84% of mobile users completing the video
• Interactive Video Ads on AdMob generated another 6 million impressions, with 75,000 users engaging with one of the interactive elements in the ad creative

The combination of compelling rich media and video advertising on both desktop and mobile created an engaging experience that increased social buzz around the show and led to a premiere that exceeded expectations.

Posted by Vicky Homan, Product Marketing Manager, Mobile Ads

(6/23/2011) The links in this post have been updated.


With an average of 1 million new smartphones entering the market each day, it is critically important for content publishers to ramp up their mobile efforts if they have not already. According to StatCounter, the share of U.S. web browser activity originating from mobile devices more than doubled since May last year to 8.24%.   The good news is that some online publishers, such as Dictionary.com, started exploring mobile years ago to understand its potential and find new ways to engage their “on-the-go” user base.  

 

In 2007, Dictionary.com launched a mobile optimized website to provide the increasing number of users accessing their online content from mobile devices with a better mobile user experience.  Now Dictionary.com sees 9 million unique users on their mobile website and has over 30 million app downloads across Android, iPhone, Blackberry and iPad.  According to Dictionary.com’s President, Shravan Goli, growth in mobile usage is outpacing online usage by 4x and mobile users spend 2-3x more time engaged with mobile content.  In the interview below, we sat down with Shravan Goli to get his insights into growing a successful mobile business.

 

 

One of the key takeaways from Dictionary.com is the importance of adapting to the mobile context. Goli urges publishers to avoid just porting their online content to mobile and follow a few simple guidelines:

• Create a great user experience: This sounds simple, but is a challenge for many mobile publishers. Optimize for both mobile web and leverage unique capabilities of smart phone platforms for apps. User feedback directly impacts your app ranking, so listen to your users and be flexible to adapt quickly.
• Diversify your business model for apps: Free ad-supported apps provide extensive reach, but consider adding a paid ad-free version to give users choice.  
• Ad networks complement direct sales: Similar to their online business, Dictionary.com finds that ad networks such as Google’s AdMob make it easy to start monetizing both the mobile website and cross-platform apps from day one.
• Plan for the iterative process: The development cycle on mobile is more complicated than online so build in feedback mechanisms, monitor them closely, and evolve your products rapidly to meet the changing needs of your users.

After seeing such strong results with the Dictionary.com property on mobile, the company is now expanding its mobile portfolio to include a Flashcards and Spanish app to accompany their online versions.  Shravan comments, “on mobile, people are looking for content to fill the pockets of time in between activities.  Dictionary.com is providing tools for people to educate themselves on the go, wherever they are.”

 

For more details on Dictionary.com’s success, download the 2-page case study with additional insights from Dictionary.com’s GM of Mobile, Lisa Sullivan-Cross.

 

Posted by Keri Kandel, Product Marketing Manager, Mobile Ads